FAQs
General Skincare Questions
Q: What skincare brands do you carry?
A: We offer a curated selection of premium skincare products from globally recognized brands like CeraVe, Cetaphil, Glutanex, and Be-Ceuticals.
Q: How do I choose the right skincare products for my skin type?
A: We recommend browsing our product categories and reading detailed descriptions. Consider your skin type (oily, dry, combination, sensitive) and specific concerns (dryness, wrinkles, hyper pigmentation) to choose the most suitable products. We also offer helpful guides and blog posts to assist you.
Q: Do you offer any consultations with skincare specialists?
A: While we don't offer consultations directly, we provide detailed product information and ingredient lists. You can always consult a dermatologist for personalized skincare advice.
Product-Specific Questions
Q: Do your cleansers remove makeup?
A: Some cleansers are specifically formulated for makeup removal. Look for products labeled "cleansing balm" or "makeup remover" for best results.
Q: What is the difference between a lotion and a cream?
A: Lotions are typically lighter and better suited for oily or combination skin, while creams are thicker and more hydrating for dry skin.
Q: What SPF level do you recommend?
A: Dermatologists recommend a broad-spectrum sunscreen with SPF 30 or higher for daily use.
Q: How long does it take to see results with brightening creams?
A: It can take minimum 2 weeks of consistent use to see noticeable results. Be patient and maintain a consistent skincare routine.
Q: Can I use aqua booster creams with other products?
A: Yes, aqua booster creams can be layered with other products like serums or moisturizers to enhance hydration.
Q: Will melasma creams completely remove my dark spots?
A: Melasma creams can help fade the appearance of dark spots, but complete removal may not always be possible. Consistency and sun protection are key.
Shipping Related Questions
Q: How long it would take my order to be delivered?
A: Normally it takes up to 5 to 7 business days for an order to be delivered at your doorstep.
Q: How can I track my order?
A: You will be provided an order tracking number and you will be able to track your shipment directly with the courier service.