Shipping policy
Last updated: 8/11/2026
Where we ship
We deliver across Pakistan through Leopards Courier Services, which reaches over 1,400 destinations nationwide. We do not currently ship internationally.
Processing time
Orders are packed and handed to the courier within 1–2 working days. Orders placed on Sundays or public holidays are processed the next working day.
Delivery time
Once your parcel is collected by Leopards:
| Destination | Estimated delivery |
|---|---|
| Major cities (Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar) | 2–3 working days |
| Other cities and towns | 3–5 working days |
| Remote and interior areas | 5–7 working days |
Estimates exclude Sundays and public holidays and begin from dispatch, not from when you place the order.
Shipping charges
Shipping calculated at checkout. Orders above Rs. 5000 ship free.
Tracking
You will receive a tracking number by SMS, WhatsApp or email once your parcel is booked. You can track it at leopardscourier.com. Tracking can take a few hours to become active after booking.
Payment on delivery
Payment is cash only, collected by the rider when your parcel is handed over. Please keep the exact amount ready. Cheques, demand drafts, pay orders and wallet transfers cannot be accepted by the rider.
Our courier does not accept a single parcel worth more than Rs 30,000. Larger orders are split into multiple parcels, each paid for separately.
Opening your parcel
Parcels cannot be opened before payment — this is our courier's policy and riders are not permitted to allow it. We strongly recommend filming the unboxing. If anything is damaged, wrong or missing, contact us within 48 hours with that footage and we will resolve it under our Return and Refund Policy.
Address and contact details
Please give a complete address with a nearby landmark, and a phone number you will answer. Most delayed deliveries are caused by an incomplete address or an unreachable number.
The courier attempts delivery up to three times. If all attempts fail, or the parcel is refused, it is returned to us and the order is cancelled.
Failed and refused deliveries
Because we ship on cash on delivery, a refused parcel costs us courier charges in both directions. If parcels are repeatedly refused or left uncollected, we may require advance payment for future orders or decline them.
Delays outside our control
Delivery times are estimates provided by our courier, not guarantees. Delays caused by weather, strikes, law-and-order conditions, public holidays or courier backlogs are outside our control. We will help you follow up in any such case.
Lost parcels
If your parcel is marked delivered but you have not received it, or tracking has not moved for more than 5 working days, contact us. Courier claims must be filed within a limited window, so please report the issue promptly rather than waiting.
Questions
Email pure.skin.smc.private.limited@gmail.com or WhatsApp +92-3105588659 with your order number.